I've forgotten my password – what can I do?

No problem – you can set a new password for yourself at any time. Here's how:

1. Open the login page and click "Forgot password?" below the password field.
2. Enter your username or your email address and click "Send link".
3. We'll send you an email with a personal link. Click the link in the email.
4. Set a new password (at least 8 characters), repeat it and save.
5. Then log in with your new password.

Good to know

1. The link is only valid for a limited time (the email tells you how long) and works only once. If it has expired or has already been used, just request a new one.
2. No email arriving? Please check your spam folder and make sure you entered the email address of your account. For security reasons, the confirmation always looks the same – regardless of whether an account exists for what you entered.
3. After the change, you will be logged out on all devices and will receive a confirmation by email. Wasn't that you? Then please contact us right away.
4. Have you set up two-factor authentication? Then you will still need the code from your authenticator app when you log in.
5. Do you still know your password and just want to change it? You can do that in the dashboard under "My Account".

If it still doesn't work, write to us via the contact form on our website.